Apr 05 , 2020
Hey Guys, we have partnered with a new company called Route to help us with making sure that all of our packages arrive safely at your door. This is to add a little extra piece of mind for those big orders or for our international customers abroad.
We want you too feel at ease that when you click that button, that package is going to be coming your way one way or another. It will protect against packages lost in transit, damaged in transit, as well as the dreaded porch pirates who steal your fluff mail while your out for swimming classes!
We will always do whatever we can to assist you in tracking and getting your packages but if you want an extra layer of protection, this is now available on our website in the checkout area.
How it works: once we have received notification that the package is lost or you receive the goods damaged or marked delivered and nothings there (dreaded porch pirates) you will then notify Route and lodge a claim and they will buy you another order within 24 hours and we will have a replacement heading your way the next day :)
We hope you will enjoy having an option for an extra layer of protection and support in these wild times we are living in.
Sophie and Katie xx